Terms of Service

These terms

These terms are an agreement between you and Classfolio Ltd, a company registered in England and Wales (company number 17384601), registered office 66 Paul Street, London, EC2A 4NA. They apply whenever you use Classfolio, whether as a teacher, a student, a school administrator or on behalf of a school or trust.

Below, “your school” means the school, trust or other organisation whose Classfolio workspace you are using. Where your school has signed a separate agreement with us — for example its own contract or Data Processing Agreement — that agreement takes precedence over these terms for that school. How we handle personal data is covered by our Privacy Policy and Data Processing Agreement rather than here.

Using Classfolio

Classfolio is provided for teaching, learning, lesson delivery, assessment support and capturing student evidence. You must use it lawfully, and in line with your school’s own policies.

Accounts

Students sign in with an approved authentication provider and join classes using class join codes. Teacher accounts need administrator approval before teaching tools can be used. You are responsible for keeping access to your account secure — and because Classfolio holds no passwords of its own, that means keeping your school Microsoft or Google account secure.

Content and uploads

You are responsible for the lesson materials, imported documents, links, images, videos and prompts you upload or create. Please do not upload anything unless you have the right to use it in your teaching context.

The teaching content and student work created in your school’s workspace belong to your school, not to us. We store and process it only to provide the service.

AI-assisted features

Some features use AI to draft content and to suggest marks and feedback. Everything AI produces is a suggestion for a teacher to review, edit or reject — it is never a decision on its own. We do not warrant that AI-generated content or marking is accurate, and it should not be relied on for a decision that matters to a pupil without a teacher checking it first.

Availability

Classfolio runs on third-party infrastructure, principally Google Firebase. The service may be unavailable during maintenance, deployments, outages or network disruption. We do not publish an uptime guarantee or service level agreement, because availability depends on that underlying platform rather than on us alone, and we would rather not promise something we do not control.

Fees and payment

Classfolio starts with a 14-day free trial. No card is needed for the trial, and it does not turn into a paid plan on its own — if you do nothing, it simply ends.

Paid plans are billed in advance, either monthly or annually, through our payment provider Stripe. Prices are shown on our pricing page, in pounds sterling. Your plan renews automatically at the end of each billing period until you cancel it. Whole-school and trust arrangements may instead be invoiced on separately agreed terms, and where those terms conflict with this section, they take precedence.

If we change the price of your plan, we will tell you before the change takes effect, and it will only apply from your next renewal — never mid-period. If you do not want to continue at the new price, you can cancel before that renewal.

If a payment fails, we will retry it and let you know. If it stays unpaid, we may suspend the account as described below. You are responsible for any taxes due on top of the fees where they apply.

If you are a consumer — an individual buying for yourself rather than for a school or business — you have a legal right to cancel within 14 days of purchase and receive a refund, and nothing here affects that right.

Suspension

We may suspend access to an account, or to a school’s workspace, if:

• fees remain unpaid after we have told you a payment has failed;
• the account is being used unlawfully, or in breach of these terms;
• continuing to provide access would put other users, pupil data, or the service itself at risk; or
• we are required to do so by law.

Wherever it is reasonable to do so, we will warn you first and give you a chance to put things right, and we will limit the suspension to what the problem requires rather than switching off a whole school for one account. Suspension is not deletion: your data remains, and we will restore access once the reason for the suspension is resolved.

Separately, your school’s own administrator can suspend or remove your access to its workspace at any time. That is their decision as the organisation running the workspace, not ours.

Ending your subscription

You can cancel at any time. Cancelling stops the next renewal and takes effect at the end of the period you have already paid for, so you keep access until then. We do not charge a fee for leaving. Except for the consumer right described above, we do not refund part of a period you have already started — so if you cancel mid-month, you keep the rest of that month rather than receiving money back for it.

We may end these terms if you materially breach them and do not put it right within a reasonable time of being asked, or if we stop offering the service. If we withdraw the service, we will give you at least 30 days’ notice wherever we can, and refund the unused part of anything you have paid in advance. We will not do this in the middle of a term without good reason: schools plan around this, and we would rather lose money than disrupt teaching.

When access ends, your school can ask us to export its data, delete it, or both. Your school has 30 days from the end of the service to tell us which it wants; if we hear nothing, we delete the data after 90 days. These are the same windows as the Data Processing Agreement, which governs in full how end-of-service data is handled.

Liability

This section sets out how liability is shared between us and your school. We have tried to state it plainly rather than bury it.

Liability we do not limit

Nothing in these terms excludes or limits either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are using Classfolio as a consumer rather than in the course of a business or profession, nothing in these terms affects your statutory rights, and any term that would be unfair under the Consumer Rights Act 2015 does not apply to you.

Your rights as an individual under data protection law

Nothing in this section affects any person’s direct statutory rights against Classfolio or against their school under Article 82 of the UK GDPR, or either party’s right to seek a contribution from the other under Article 82(5). This section governs only how liability is shared between us and your school.

Losses we each exclude

Except for the liability described under “Liability we do not limit” and “Your rights as an individual under data protection law” above, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, or for any indirect or consequential loss, whether arising in contract, negligence or otherwise. We have deliberately not excluded our liability for loss of or damage to your data: we hold your pupils’ work, and excluding that would not be a fair term to ask a school to accept.

Financial limits

Except for the liability we do not limit, described above, our total liability to you — taken together across all claims in any twelve-month period — is limited to the greater of the fees you paid us in the twelve months before the first event giving rise to the claim, and £1,000,000.

For claims arising from a breach of our data protection obligations, that limit is instead the greater of twice the fees you paid us in those twelve months, and £1,000,000.

The £1,000,000 figure is not arbitrary: it matches the limit of the professional indemnity and cyber liability insurance Classfolio holds, so it reflects cover that actually exists rather than a number chosen to look reassuring.

Regulatory fines

Each party is responsible for any fine imposed on it by the Information Commissioner in respect of its own acts or omissions. Neither party indemnifies the other against a fine imposed on that other party.

Loss that could have been avoided

Neither party may recover for loss it could reasonably have avoided or reduced.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

Classfolio is offered from the United Kingdom. It is not directed at, or offered for use by, schools or users in the United States or Canada.

Changes

We may update these terms as the service develops. Small corrections — clearer wording, a fixed typo, a changed contact address — take effect when we publish them here with a revised date.

Where a change materially affects your rights, we will give you at least 30 days’ notice by email before it takes effect. If you do not want to accept it, you can cancel before then, and we will refund the unused part of anything you have already paid. Continuing to use Classfolio after a material change has taken effect means you accept it.

Contact

For questions about these terms, billing or your subscription, contact us at hello@classfolio.co.uk. For anything about personal data, use privacy@classfolio.co.uk instead — that address is the one named on our ICO registration and in our Data Processing Agreement.

Written notices to us should go to Classfolio Ltd, 66 Paul Street, London, EC2A 4NA, or to hello@classfolio.co.uk.